We embed captions and transcripts you supply into your existing video content, implementing them correctly so they’re actually accessible to visitors who are deaf, hard of hearing, or simply prefer reading — the caption and transcript text itself needs to come from you or a captioning service; we handle the correct technical implementation.
Video caption & transcript embedding
Captions and transcripts you supply, embedded and properly synced to your video.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- The caption file (typically in SRT or VTT format) and/or transcript text, already prepared
- The specific video and page this applies to
- Confirmation of your preferred transcript placement, if displaying one separately from the video itself
This or something else?
| You have captions or a transcript already prepared and need them embedded correctly | This fix covers it |
| You need captions or a transcript generated from the video’s audio, not just embedded | Video caption & transcript generation, in the AI-Assisted Technical Services category, the generation-based approach |
| You want to embed a video for the first time, without captions being the focus | Video embed addition & responsive wrapper, in the Content Implementation category |
| Existing captions display incorrectly or are out of sync | Worth describing the specific issue directly, likely a targeted correction |
What we do
- Confirm the supplied caption file format and transcript content
- Implement captions correctly synced to the video player
- Display or link the transcript according to your specified placement
- Verify captions display correctly and remain in sync during playback
- Test transcript accessibility and readability
- Confirm the implementation works across desktop and mobile
What is included
- Captions embedded and synced correctly to your video
- Transcript displayed or linked per your specification
- Verified playback synchronisation
- Confirmed desktop and mobile function
Not included
- Generating captions or a transcript from the video’s audio — that’s a separate, related service using a different approach
- Producing or editing the video itself
- Translating captions into additional languages, unless separately supplied
- Ongoing embedding as new videos are added
Questions about this fix
Can you create the captions for me if I don't have them yet?
Not as part of this fix — this embeds captions and transcripts you already have prepared; generating them from your video's audio is a separate, related service using speech-to-text technology.
What format do my captions need to be in?
Standard formats like SRT or VTT work well and are widely compatible — if you have captions in a different format, let us know and we can confirm whether it's usable or needs conversion.
Will the transcript be a separate page, or embedded alongside the video?
Either approach is possible — we'll implement whichever placement you specify, whether that's directly beneath the video or as a separate, linked page.
Do captions need to be perfectly synced, or is approximate timing okay?
Properly synced captions are part of genuine accessibility and a better viewing experience generally — we verify sync accuracy as part of implementing what you supply, flagging any timing issues in your source file.
Is this required for accessibility compliance?
Captions for video content are a specific, commonly cited WCAG requirement, so yes, this is a meaningful and often necessary piece of broader accessibility compliance if your site includes video content.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.