This repairs specific strings that are missing from your translation — a button label, an error message, a piece of theme text — that’s showing in the wrong language or as an untranslated placeholder. The translated text itself needs to come from you; we find where it’s missing and implement what you supply correctly into the right place.
Missing string translation repair
Specific missing strings located and your supplied translation implemented — we don't translate.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Confirmation of which language or languages have missing strings
- The translated text for each missing string, supplied by you or your translator
- Access to the translation plugin or system your site uses
This or something else?
| You have specific strings showing untranslated and can supply the correct translated text | This fix covers it |
| You need the translation itself done, not just implemented — you don’t have the translated text yet | Outside this fix’s scope entirely — translation itself needs to come from you or a translation service, we implement what’s supplied |
| You have a larger file of translations ready to import at once, not individual strings | Translation import from supplied file, the bulk version of this same principle |
| The issue is your language switcher, not missing string translations specifically | Language switcher display & routing errors |
What we do
- Identify exactly which strings are showing untranslated or incorrect
- Confirm the correct location and context for each string within your translation system
- Implement the translated text you supply into the correct location
- Verify each corrected string displays properly in context
- Check for related, similar strings that might share the same gap
- Provide a written summary of what was repaired
What is included
- Missing or incorrect strings identified and located precisely
- Your supplied translated text implemented correctly into each location
- Verified correct display in context
- A written summary of what was repaired
Not included
- Translating the missing strings yourselves — that text needs to come from you or your translator, we don’t provide translation as part of this fix
- Broader translation plugin conflicts, a separate, related fix if that’s the underlying issue
- Setting up a new language from scratch, a larger, separate project
- Ongoing repair as new missing strings are discovered, unless flagged each time
Questions about this fix
Will you translate the missing text for me if I don't have it ready?
No — this fix locates exactly where translations are missing and implements the correct text once you supply it; we don't perform the translation itself, since accurate translation needs to come from you or a qualified translator.
Why would some strings be untranslated when the rest of the site is fully translated?
Common causes include theme or plugin text that wasn't included in your original translation file, a new feature added after the translation was completed, or a string generated dynamically that the translation system didn't automatically catch.
How do I know exactly which strings are actually missing?
We identify this systematically by checking your site against its translation files, rather than relying on you to notice and report each one individually, though flagging any you've already spotted helps us prioritise.
What if the same missing string appears in multiple places?
We check for and correct every instance of the same string, since fixing it in only one location while it remains untranslated elsewhere would leave the underlying gap only partially closed.
Is this different from a full translation project?
Yes, significantly — this addresses specific gaps in an otherwise largely complete translation; a full translation project, translating an entire site from scratch, is a much larger undertaking requiring translated content prepared for essentially every piece of text on the site.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.