Ticketing or attendee data that’s missing, duplicated, or incorrectly associated with the wrong event usually stems from a database-level issue during import, a plugin conflict during checkout, or a sync problem between the ticketing system and your actual event records.
Ticketing & attendee data repair
Missing or duplicated attendee data corrected, recovering what's genuinely traceable.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
This or something else?
| Ticketing or attendee data is missing, duplicated, or incorrectly linked | This fix covers it |
| The issue is event listing or recurrence itself, not ticket data | Event listing & recurrence errors |
| Payment for tickets is failing, not the data itself | Payment on booking configuration, or Payment form integration errors |
| You need to bulk import attendee data from an external source | Custom field bulk import from supplied file, in the Integrations & Automation bucket, may be the more direct fix if that’s your actual need |
What you are seeing
- Attendee records missing despite a completed, paid registration
- Duplicate entries for what should be a single attendee
- Tickets associated with the wrong event
- Data possibly missing only for a specific date range or event
Common causes
- A database issue during a bulk import or migration affecting ticket records
- A plugin conflict interrupting the checkout-to-record process partway through
- A sync failure between a ticketing system and the actual event data
- Manual data entry errors compounding over time
- A refund or cancellation not correctly removing the associated attendee record, leaving it counted against capacity
What we do
- Investigate the specific scope of missing, duplicated, or misassociated data
- Identify the underlying cause
- Correct the data where genuinely recoverable
- Verify corrected records against actual, known bookings
- Check for the same pattern affecting other events
- Provide a written summary of what was found and corrected
What is included
- Ticketing and attendee data corrected where the cause is identified
- Verification against known, confirmed bookings
- A check for the same pattern elsewhere
- The pre-fix backup, kept for 30 days
Not included
- Recovering data with no trace in any backup or log — genuinely lost data can’t be recreated from nothing
- Event listing or recurrence issues, a separate, related fix
- Payment-specific failures, a separate, related fix
- Ongoing monitoring for future data integrity issues
Questions about this fix
Can you definitely recover missing attendee data?
We investigate thoroughly and recover what's genuinely traceable, though data with no trace in any backup or log can't be recreated — we'd tell you plainly what's actually possible for your specific situation.
How would duplicate entries happen for the same attendee?
A checkout process interrupted and retried, or a sync running more than once without checking for existing records, are both common ways the same registration ends up recorded twice.
Will this affect attendees who registered correctly?
No, we specifically target the identified problem records — correctly recorded attendees remain unaffected.
Is this urgent if I have an event coming up soon?
Yes, worth prioritising if inaccurate attendee data could affect check-in or capacity planning for an imminent event.
Could this happen again for a future event?
If the underlying cause (a specific plugin conflict, for instance) isn't also addressed, yes — we'd flag if the fix should include preventing a recurrence, not just correcting this instance.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.