We configure your membership levels and drip content schedule — who gets access to what, and when content becomes available after joining — so your course or membership structure matches what you actually intend to offer at each tier.
Membership level & drip content configuration
Membership levels and drip content configured to match what each tier should actually include.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your membership or course plugin’s settings
- A clear breakdown of each membership level and what it should include
- Your intended drip schedule, if content should release progressively rather than all at once
This or something else?
| You want membership levels and drip content configured for the first time, or reconfigured | This fix covers it |
| An existing configuration is producing incorrect access for specific accounts | Course & lesson access permission errors, the diagnostic version |
| Drip content is already configured but not releasing on schedule | Content dripping schedule repair |
| You want quiz or grading rules configured, not access or drip timing | Quiz & grading configuration errors |
What we do
- Confirm each membership level and its intended content access
- Configure the drip schedule for progressive content release, if applicable
- Set up access rules matching your intended structure
- Test each level to confirm access matches what’s intended
- Document the configuration for future reference
What is included
- Membership levels configured to your specification
- A drip content schedule configured, if applicable
- Tested confirmation across each level
- A written note on the configuration
Not included
- Diagnosing an existing configuration’s access errors — a separate, related fix if you already have levels set up incorrectly
- Quiz or grading configuration — a separate, related fix
- Payment gateway configuration for the membership levels — a separate, related fix if needed
- Ongoing management as you add new levels or content
Questions about this fix
Can different membership levels have completely different content schedules?
Yes, that's a common and straightforward configuration — each level's drip schedule can be set independently of the others.
What if I'm not sure exactly how I want the tiers structured yet?
Worth discussing your goals directly — a clearer initial structure makes for a more straightforward and lasting configuration than adjusting a vague one repeatedly afterward.
Will this include setting up payment for each level?
Not as part of this specific fix — connecting membership levels to payment collection is a separate, related fix if that's not already in place.
Can I change the drip schedule later without starting over?
Yes, adjusting an already-configured drip schedule is a smaller, more contained task than the initial setup.
How is this different from fixing broken access permissions?
This is initial setup or reconfiguration to match a new intended structure; the diagnostic fix is for when an already-configured system isn't behaving as it was actually set up to.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.