We configure payment collection at the time of booking — a deposit, full payment, or an authorisation hold — connecting your booking plugin to your existing payment gateway correctly, so the booking and the charge stay properly linked to each other.
Payment on booking configuration
Payment on booking configured — deposit, full payment, or authorisation hold — linked correctly to the booking.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your booking plugin and your existing payment gateway account
- Confirmation of whether you want full payment, a deposit, or an authorisation hold at booking
- Confirmation of your refund and cancellation policy, so it’s reflected correctly
This or something else?
| You want payment collection configured for bookings, connected to your existing gateway | This fix covers it |
| Your payment gateway itself isn’t set up yet | Stripe dashboard settings & webhook configuration, or PayPal business account & IPN configuration, the prerequisite step |
| Payment is configured but failing or miscalculating | Payment form integration errors, in the Forms & Integrations category, the diagnostic version |
| You want general booking availability fixed, not payment specifically | Booking calendar availability errors |
What we do
- Confirm your desired payment structure (full, deposit, or authorisation)
- Connect the booking plugin to your existing payment gateway
- Configure the booking-to-payment link so each stays correctly associated
- Test a complete booking and payment flow end to end
- Verify refund and cancellation behaviour matches your policy
- Document the configuration for future reference
What is included
- Payment on booking configured and connected to your existing gateway
- A tested, confirmed booking-and-payment flow
- Refund and cancellation behaviour matching your policy
- A written note on the configuration
Not included
- Setting up the payment gateway itself, if not already done — a separate, prerequisite fix
- Resolving a gateway-level issue outside our control
- Broader booking availability or calendar fixes, separate, related fixes
- Ongoing management of payment disputes or refunds
Questions about this fix
Can I require just a deposit rather than full payment upfront?
Yes, if your booking plugin and gateway support this, we'd configure a deposit structure with the balance handled however you specify.
What happens if a customer cancels after paying?
We configure this to match your stated refund and cancellation policy — the specific behaviour is set to reflect what you've actually decided, not a default assumption.
Does this work with the payment gateway I already use?
In most cases, yes, provided your booking plugin supports that gateway — we'd confirm compatibility before starting.
Will a failed payment still create a booking?
We configure this so a genuinely failed payment doesn't leave an unpaid booking sitting as confirmed, which is exactly the kind of link this fix is meant to get right.
Is an authorisation hold different from actually charging the customer?
Yes — a hold reserves the funds without charging immediately, useful if you want to confirm details before finalising the charge, which we can configure if that fits how you operate.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.