We connect your course platform to a video hosting service (Vimeo, Wistia, or similar) so lessons stream reliably without the bandwidth and playback problems that come from hosting video files directly on your own server.
Video hosting integration for courses
Course videos connected to a dedicated hosting service, so playback stops straining your own server.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- An account with your chosen video hosting service
- Access to your course plugin’s video settings
- Confirmation of which lessons or courses need this applied
This or something else?
| You want your course videos connected to a dedicated video hosting service | This fix covers it |
| Video is already integrated but playback or access is failing | Worth describing the specific symptom to us directly for a diagnostic fix |
| You want general media library organisation, not course video hosting specifically | Media library tagging & organisation, a different, related fix |
| You haven’t chosen a video hosting service yet | We can advise generally, though the account and any associated cost remain yours directly |
What we do
- Confirm your chosen video hosting service and account access
- Connect the service to your course plugin’s video settings
- Migrate or link existing lesson videos to the new hosting
- Test playback across a sample of lessons
- Verify access restrictions still apply correctly to hosted video
What is included
- Video hosting service connected to your course platform
- Existing lesson videos migrated or linked
- Tested playback across a sample of lessons
- Verified access restrictions on hosted video
Not included
- The video hosting service’s own account or subscription cost, which remains yours directly
- Recording or editing course video content
- Diagnosing an existing, already-integrated video issue — a separate, related fix
- Ongoing management of the video hosting account
Questions about this fix
Why not just host video files directly on my own server?
Self-hosted video tends to strain server resources and bandwidth, often leading to slow or unreliable playback — a dedicated video hosting service is built specifically to stream video efficiently.
Will this affect access restrictions on paid course content?
No, we specifically verify that access restrictions continue to apply correctly once video is hosted externally, so unauthorised viewers still can't reach restricted content directly through the hosting service.
Do I need my own account with the video hosting service?
Yes, this uses your own account — we handle the connection and configuration, but the account and any associated cost remain yours directly.
What if I already have videos uploaded to my course plugin directly?
We can migrate or link your existing videos to the new hosting service as part of this fix, rather than leaving them in two separate places.
Which video hosting service should I use?
This depends on your specific needs and budget — we can discuss general options, though the final choice and account setup are yours to make.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.