A member directory or profile page displaying incorrectly — missing members, wrong information, broken layout — usually traces to a caching issue, a plugin conflict affecting how profile data pulls through, or a permission setting hiding members who should be visible.
Member directory & profile display errors
A broken member directory or profile page traced to caching, a plugin conflict, or a visibility setting.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
This or something else?
| A member directory or individual profile page is displaying incorrectly | This fix covers it |
| The issue is forum or community functionality, not directory display | Forum / community plugin errors |
| A member’s data itself is wrong, not just how it displays | Worth confirming — likely still covered, but useful to know whether it’s a display or data issue upfront |
| You want a member directory set up for the first time | Worth discussing directly — likely a larger, dedicated setup rather than a repair |
What you are seeing
- Members missing from a directory they should appear in
- Profile information displaying incorrectly or incompletely
- A broken layout on the directory or individual profile pages
- The issue possibly affecting only members added or updated recently
Common causes
- A caching issue serving a stale version of the directory
- A plugin conflict affecting how profile data is pulled and displayed
- A privacy or visibility setting unintentionally hiding eligible members
- A theme or page builder update changing how the directory template renders
- A pagination or sorting setting silently excluding members beyond a configured display limit
What we do
- Reproduce the specific display issue
- Check for caching interference with the directory or profile pages
- Identify the underlying plugin conflict or configuration issue
- Correct the identified cause
- Verify the directory and profile pages display correctly across a sample of members
What is included
- The directory or profile display issue identified and corrected
- Verified correct display across a sample of members
- The pre-fix backup, kept for 30 days
Not included
- Setting up a member directory from scratch — a separate, larger fix
- Forum or community functionality issues — a separate, related fix
- Correcting a member’s underlying data, if the data itself (not the display) is wrong
- Ongoing monitoring for future display issues
Questions about this fix
Why would only recently added members be missing from the directory?
If a caching issue or an indexing delay in the underlying plugin is the cause, newer entries can be affected while older, already-cached entries continue to display correctly.
Could a privacy setting really hide a member who should be visible?
Yes — if a visibility preference defaults to hidden and a member never actively opted in, or a setting change affected the default for existing accounts, eligible members can end up invisible without anyone intending it.
Will this affect members currently displaying correctly?
No, this targets the identified issue — members displaying correctly are unaffected.
Is this the same as a general caching problem elsewhere on the site?
It can share the same underlying cause, though we'd confirm specifically whether the directory page's own caching behaviour is what's responsible here.
How urgent is this if it's affecting a public-facing directory?
Worth prioritising if this is visitor-facing and creating a poor impression, since a broken directory can look neglected even when the rest of the site is fine.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.