We export your member data for migration to a new platform, or import member data from one — profiles, membership levels, progress, purchase history — mapped carefully so nothing important gets left behind or misassigned in the move.
Member data export & migration
Member data exported or imported for a platform move, mapped carefully so nothing gets left behind.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to the current site and, for a migration, the destination platform
- Confirmation of exactly which data needs to move (profiles, progress, purchase history)
- A staging environment to test the migration before it touches production
This or something else?
| You want member data exported for migration to a new platform, or imported from one | This fix covers it |
| The data itself is corrupted or inaccurate in place, not being moved elsewhere | Progress tracking data repair, if progress specifically is the affected data |
| You want a broader site migration, not specifically member data | Worth discussing your full migration scope directly |
| You’re moving to a different host, not a different membership platform | Migration coordination with incoming host, in the Vendor & Support Liaison category |
What we do
- Confirm exactly which data needs to move and to or from where
- Map fields between the source and destination systems
- Test the migration process on staging first
- Execute the migration, verifying data integrity throughout
- Confirm data displays and functions correctly in the destination system
What is included
- Member data exported or imported as specified
- Field mapping between source and destination systems
- A tested migration process using staging first
- Verified data integrity and correct display post-migration
Not included
- Data with no clean equivalent field in the destination system — flagged honestly rather than forced into a mismatched fit
- A broader site migration beyond member data specifically — a separate, larger scope if needed
- Ongoing support on the destination platform once migrated
- Resolving a data quality issue that existed before the migration was requested
Questions about this fix
What happens to data that doesn't have a matching field in the new system?
We'd flag this honestly rather than forcing it into a mismatched field — some data may need to be handled differently or accepted as not transferable, which we'd discuss with you directly.
Can this include payment or purchase history?
Yes, if both systems support it and you want it included — worth confirming this specifically since not every platform combination handles historical purchase data the same way.
Will members need to reset their passwords after migration?
Often yes, since password hashes frequently aren't compatible between different platforms for security reasons — we'd confirm this specific to your systems and plan a communication if needed.
Why test on staging first rather than migrating directly?
A migration is exactly the kind of one-way, hard-to-reverse action where testing first catches mapping errors before they affect real member data.
Is this the same as coordinating a move to a new host?
No, that's a separate, broader coordination service if you're changing hosting providers rather than migrating member data between platforms specifically.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.