We configure an addon domain (a completely separate domain hosted within the same account) or a parked domain (an alias pointing at existing content) through your control panel — distinct from a subdomain, since these involve entirely separate domain names rather than a prefix on your existing one.
Addon & parked domain configuration
An addon or parked domain configured correctly — a separate name, not a prefix on your existing one.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your hosting control panel
- The domain name and confirmation of whether it should be an addon domain (separate content) or parked (pointing at existing content)
- Confirmation the domain’s DNS is already pointed at your hosting, or needs that configured too
This or something else?
| You need a completely separate domain configured as an addon or parked domain | This fix covers it |
| You want a subdomain of your existing domain instead | Subdomain creation & document root mapping |
| The domain’s DNS itself needs configuring before this makes sense | DNS zone record management at host, worth doing first if DNS isn’t already pointed correctly |
| You want to actually migrate a full site to this domain, not just configure it at the host level | Domain change – full site URL migration, in the Configuration & Environment category, a larger, related undertaking |
What we do
- Confirm the domain and its intended purpose (addon with separate content, or parked)
- Verify DNS is correctly pointed at your hosting, or guide the change needed
- Configure the domain through your control panel accordingly
- Verify it resolves correctly and serves the intended content
- Check SSL coverage for the new domain
- Document the configuration for future reference
What is included
- A domain configured correctly as an addon or parked domain
- Verified DNS pointing and correct resolution
- A check on SSL coverage for the domain
- A written note on the configuration
Not included
- Purchasing or registering the domain itself, if not already done
- Migrating an entire site to this domain, a separate, larger fix if that’s your actual goal
- SSL certificate installation, if not already covered — a separate, related fix if needed
- Ongoing management as your domain portfolio changes
Questions about this fix
What's the actual difference between an addon domain and a parked domain?
An addon domain hosts genuinely separate content of its own, functioning almost like a second website within the same account; a parked domain is essentially an alias that shows the same content as another domain you already have, without needing separate files.
Do I need to buy hosting separately for an addon domain?
No, that's specifically the point of an addon domain — it lives within your existing hosting account, sharing the account's overall resources rather than needing its own separate hosting plan.
How long before the domain actually starts working after this is configured?
Once DNS is correctly pointed and the control panel configuration is complete, it's often quick, though DNS propagation timing can vary and occasionally take longer than expected.
Can I have multiple addon domains under one hosting account?
Many hosting plans support this, often up to a specific limit set by your plan — we'd confirm what your particular plan allows.
Will this affect my existing, primary domain in any way?
No, configuring an addon or parked domain shouldn't affect your existing site or domain's own function.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.