We configure how vendor commissions are calculated and how payouts are scheduled and processed — percentage or flat-fee splits, payout frequency, minimum thresholds — so vendors are paid correctly and on the terms you’ve actually set.
Vendor commission & payout configuration
Vendor commission rates and payout scheduling configured to your actual terms.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your marketplace plugin’s commission and payout settings
- Your intended commission structure (percentage, flat fee, or tiered)
- Your intended payout schedule and any minimum threshold
This or something else?
| You want vendor commission rates and payout scheduling configured | This fix covers it |
| Commission or payout is already configured but calculating incorrectly | Multivendor marketplace configuration errors, the diagnostic version |
| You want a payout reconciliation report, not initial configuration | Marketplace payout reconciliation report |
| You want a general multivendor marketplace set up, not just commission and payout | A broader marketplace setup, worth discussing your full scope directly |
What we do
- Confirm your intended commission structure and payout terms
- Configure commission calculation according to your specification
- Configure payout scheduling and any minimum threshold
- Test with sample transactions across different commission scenarios
- Verify vendors see accurate commission and payout information in their dashboard
What is included
- Commission structure configured to your specification
- Payout scheduling and threshold configured
- Tested confirmation across sample transactions
- Verified accurate vendor-facing dashboard information
Not included
- Diagnosing an existing, already-configured commission calculation error — a separate, related fix
- A payout reconciliation report — a separate, related document
- Payment gateway configuration for actually disbursing payouts — a separate, related fix if not already in place
- Ongoing management as you adjust commission rates over time
Questions about this fix
Can different vendors have different commission rates?
Yes, if your marketplace plugin supports tiered or per-vendor rates, we can configure that rather than a single flat rate for everyone.
What happens if a vendor's sales don't meet the minimum payout threshold?
We'd configure this to match your intended policy — typically the balance carries over to the next payout cycle rather than being forfeited.
Does this include actually sending the payout money to vendors?
This configures the calculation and scheduling; the actual fund transfer depends on your connected payment method, which we'd verify works correctly as part of testing.
Can I change the commission structure later without reconfiguring everything?
Yes, adjusting an already-configured commission rate is a smaller, more contained task than the initial setup.
How is this different from a payout reconciliation report?
This is initial configuration of how commission and payouts work; a reconciliation report is a periodic accounting of what's actually been calculated and paid, which is separate, related work.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.