We configure wholesale or B2B pricing tiers — different prices or discounts for different customer groups, often with minimum order quantities — so business customers see the terms you’ve actually negotiated with them, distinct from your regular retail pricing.
Wholesale & B2B pricing tier setup
Wholesale or B2B pricing tiers configured for your business customers, separate from retail pricing.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your store’s pricing and customer role settings
- Your intended tier structure (which customers get which pricing)
- Any minimum order quantity or volume discount rules
This or something else?
| You want wholesale or B2B pricing tiers configured for specific customer groups | This fix covers it |
| Pricing is already configured but calculating incorrectly for some customers | Worth describing the specific discrepancy to us directly for a diagnostic fix |
| You want general product pricing changed, not tiered by customer group | A more general pricing update, worth discussing directly |
| You want a quote request workflow instead of fixed tiered pricing | Quote request & RFQ workflow setup, a different approach to B2B pricing |
What we do
- Confirm your intended tier structure and which customers belong to each
- Configure pricing rules and any minimum order quantities per tier
- Set up customer role or group assignment matching your structure
- Test pricing display and calculation for each tier
- Verify regular retail customers see standard pricing, unaffected
What is included
- Wholesale or B2B pricing tiers configured to your specification
- Minimum order quantity rules, if applicable
- Tested confirmation across each tier
- Verified unaffected standard retail pricing
Not included
- Diagnosing an existing, already-configured pricing calculation error — a separate, related fix
- A quote request or RFQ workflow — a separate, different approach if that better suits your needs
- Negotiating actual pricing terms with your business customers, which remains yours directly
- Ongoing management as you add new tiers or customers
Questions about this fix
How do customers get assigned to a specific pricing tier?
This depends on your plugin's approach — commonly through a customer role, a tag, or manual assignment, which we'd set up to match how you actually manage your business customer relationships.
Can a tier have both a discount and a minimum order quantity?
Yes, these can be configured together if that matches your intended wholesale terms.
Will regular retail customers ever see wholesale pricing by mistake?
We specifically test and verify this doesn't happen — retail customers should see only their standard pricing throughout.
What if I want customers to request a quote instead of seeing a fixed tiered price?
That's a different approach better suited to a dedicated quote request and RFQ workflow, worth considering if your business pricing is more negotiated than tiered.
Can I have more than one wholesale tier?
Yes, multiple tiers with different terms are a common structure, and we'd configure as many as your actual business model requires.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.