We configure a customer loyalty or points program — earning rules, redemption options, point expiry — so customers are rewarded for purchases or engagement in a way that matches the incentives you actually intend to offer.
Loyalty & points program setup
A loyalty or points program configured with the earning rules and redemption you actually intend.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your loyalty or points plugin’s settings
- Your intended earning rules (per purchase, per referral, per review)
- Your intended redemption options and any point expiry policy
This or something else?
| You want a customer loyalty or points program configured | This fix covers it |
| An already-configured program is calculating points incorrectly | Worth describing the specific discrepancy to us directly for a diagnostic fix |
| You want an affiliate program instead, rewarding referrers rather than customers directly | Affiliate program plugin configuration, a different kind of program |
| You want wholesale or tiered pricing, not points-based rewards | Wholesale & B2B pricing tier setup |
What we do
- Confirm your intended earning rules and redemption options
- Configure the program to match your specified structure
- Set up point expiry, if applicable
- Test earning and redemption across sample transactions
- Verify customers see accurate point balances in their account
What is included
- A loyalty or points program configured to your specification
- Tested earning and redemption
- Point expiry configured, if applicable
- Verified accurate customer-facing point balances
Not included
- Diagnosing an existing, already-configured calculation error — a separate, related fix
- An affiliate program rewarding referrers — a separate, different kind of program
- Designing the actual reward tiers or incentive strategy, which remains yours to decide
- Ongoing management as you adjust earning rules over time
Questions about this fix
Can customers earn points for actions other than purchases?
Yes, if your plugin supports it, we can configure points for referrals, reviews, or other engagement actions you specify, not just purchases.
What happens to points if a customer's order is refunded?
We'd configure this to match your intended policy — typically points earned from a refunded order are reversed, though we'd confirm what you actually want.
Should points expire?
This depends on your business preference — some programs expire points after a set period to encourage timely redemption, others don't; we'd configure whichever you intend.
Can I change the earning rules later without starting over?
Yes, adjusting an already-configured program's rules is a smaller, more contained task than the initial setup.
Is this the same as a wholesale pricing tier?
No, that's a separate, different kind of program offering set discounted pricing to specific business customers, rather than points earned through engagement.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.