Currency touches display, checkout, payment gateways and reporting, and those four can disagree. A store showing prices in one currency while charging in another, or reporting in a third, causes reconciliation problems that only surface at month end. Getting them aligned is the work.
Currency & multi-currency configuration
Currency is displaying or converting wrongly. We configure currency and multi-currency handling so prices, checkout and reporting all agree.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Which currencies you want to display and which you settle in
- Whether conversion should be live or fixed rates
- How you want rounding handled at display and checkout
This or something else?
| Wrong currency symbol or format | This fix covers it |
| Prices converting at the wrong rate | This fix covers it |
| Gateway charging a different currency | This fix covers it |
| You want to add a second currency | This fix covers it |
| Tax wrong rather than currency | Tax configuration and rate table setup |
What we do
- Review how currency is configured across display, checkout and gateway
- Set the base currency and formatting correctly
- Configure additional currencies and conversion where required
- Align the gateway so it settles in a currency the account supports
- Set rounding rules that produce sensible prices rather than odd amounts
- Verify prices, cart, checkout, emails and reports all agree
What is included
- Currency configured consistently across the whole store
- Gateway settlement aligned with what you display
- A note explaining the configuration and how rates update
- The pre-fix backup, kept for 30 days
Not included
- Advising which currencies to sell in, which is a commercial decision
- Currency conversion fees or rates, which are your provider’s
- Building custom conversion logic, which we quote separately
- Design changes or content work
Questions about this fix
Can I show prices in one currency and charge in another?
Technically yes, and it usually creates more problems than it solves. Customers see one figure and their bank statement shows another, which generates support tickets and disputes. We will configure it if you want it, and say plainly why we would not.
Should conversion rates update automatically?
It depends on your margins. Live rates keep you accurate but make prices move unpredictably, which looks unstable. Fixed rates reviewed periodically are steadier and are what most stores prefer.
My gateway does not support a currency I want.
Then you settle in one it does and display the other, which is the compromise most stores make. We configure it so at least the customer's experience is consistent, and flag where the mismatch will show.
Will this affect existing orders?
No. Historical orders keep the currency and amount they were placed in. Only new orders use the new configuration, which is what you want for reconciliation.
Do refunds happen in the original currency the customer paid in?
They should, and it's worth checking specifically — a refund calculated in your store's base currency rather than the customer's original one can under- or over-refund them if rates moved in between.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.