We configure deposit or partial payment options — a percentage or fixed amount collected upfront, with the balance due later — suited to high-value products, custom orders, or services where full payment upfront isn’t how you actually do business.
Deposit & partial payment configuration
Deposit or partial payment configured for products where full payment upfront isn't how you operate.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your deposit or partial payment plugin’s settings
- Your intended deposit structure (percentage or fixed amount)
- Your intended process and timing for collecting the remaining balance
This or something else?
| You want deposit or partial payment options configured for specific products | This fix covers it |
| You want a full subscription or recurring bundle instead of a one-time deposit and balance | Subscription box & recurring bundle configuration |
| An already-configured deposit setup is calculating incorrectly | Worth describing the specific discrepancy to us directly for a diagnostic fix |
| You want a quote request process instead of a fixed deposit structure | Quote request & RFQ workflow setup |
What we do
- Confirm your intended deposit structure and balance collection process
- Configure which products offer deposit or partial payment
- Set up the process for collecting the remaining balance
- Test a complete order from deposit through to balance payment
- Verify order status correctly reflects partial versus full payment
What is included
- Deposit or partial payment configured for specified products
- Tested flow from deposit through to balance collection
- Verified correct order status tracking
- A written note on the configuration
Not included
- Full recurring subscription configuration — a separate, different approach if that’s your actual need
- Diagnosing an existing, already-configured calculation error — a separate, related fix
- Chasing customers for an unpaid balance, which remains your ongoing task
- Ongoing management as you adjust deposit terms
Questions about this fix
How does the remaining balance actually get collected?
This depends on your intended process — some businesses invoice manually, others automate a follow-up charge; we'd configure whichever matches how you actually want to operate.
Can the deposit amount vary by product?
Yes, if your plugin supports it, different products can have different deposit percentages or fixed amounts rather than one universal rule.
What happens if a customer never pays the remaining balance?
We'd configure the order status to reflect this clearly, though actually following up with the customer for payment remains your ongoing task, not something automated by the configuration alone.
Is this suitable for custom or made-to-order products?
Yes, this is a common and appropriate use case, since a deposit protects you against cancellation after work or materials are committed.
Is this different from a subscription box configuration?
Yes, this is a one-time order split into two payments; a subscription box is genuinely recurring billing for a repeating delivery, which is a different underlying structure.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.