ERP or accounting sync errors — orders not appearing in your accounting system, inventory counts disagreeing, financial totals not reconciling — usually trace to a connection failure, a mapping mismatch between the two systems’ data structures, or a sync schedule that’s fallen behind.
ERP & accounting sync repair
An ERP or accounting sync issue traced to the connection, mapping, or schedule actually failing.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
This or something else?
| Orders, inventory, or financial data isn’t syncing correctly with your ERP or accounting system | This fix covers it |
| You want an ERP or accounting integration set up for the first time | Worth discussing directly — likely a larger, dedicated setup rather than a repair |
| The issue is general stock discrepancy, not specifically ERP sync | Stock sync & inventory discrepancy fix |
| You need a payout reconciliation report, not ERP sync specifically | Marketplace payout reconciliation report |
What you are seeing
- Orders not appearing in your accounting or ERP system
- Inventory counts disagreeing between WooCommerce and the ERP
- Financial totals not reconciling between the two systems
- The issue possibly starting after an update to either system
Common causes
- An expired or revoked API connection between WooCommerce and the ERP system
- A data mapping mismatch (product codes, tax categories) between the two systems
- A sync schedule falling behind due to volume or a timeout issue
- An update to either system changing its expected data format
- A duplicate sync process left running from an earlier, incomplete setup attempt, creating conflicting or doubled records
What we do
- Confirm the connection between WooCommerce and the ERP or accounting system
- Identify the specific data failing to sync and why
- Correct the connection, mapping, or scheduling issue found
- Test with sample transactions through the full sync cycle
- Verify reconciliation between both systems
What is included
- The sync issue identified and corrected, where within our control
- A tested, verified sync cycle
- Verified reconciliation between systems
- The pre-fix backup, kept for 30 days
Not included
- Setting up a new ERP or accounting integration from scratch — a separate, larger fix
- Correcting historical financial records affected before the fix — a separate, more involved task if extensive
- Accounting advice or bookkeeping services, which remain outside our scope
- Ongoing monitoring for future sync issues
Questions about this fix
Can you fix historical data that's already out of sync?
We'd assess how far the drift goes and what's genuinely correctable — extensive historical reconciliation may be a separate, larger task beyond fixing the sync going forward.
Is this urgent if it's affecting our financial reporting?
Yes, worth prioritising if inaccurate sync is affecting decisions made from that financial data.
Will this include accounting advice on how to record specific transactions?
No, that's outside our scope — this fixes the technical sync; how transactions should be categorised or recorded is a question for your accountant.
What if the ERP system itself changed its API without notice?
This is a genuinely common cause — we'd identify the change and update the integration to match the new requirements.
Does this cover any specific ERP or accounting platform?
We'd work with whichever system you're actually using, since the diagnostic approach is similar across platforms even though the specific integration differs.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.