We install an AI chatbot and wire it to your specified knowledge sources — your existing content, a knowledge base, documentation — through delegated access to your account with the chatbot service, which has its own subscription and its own limitations depending on plan.
AI chatbot installation & knowledge source wiring
An AI chatbot installed and wired to the knowledge sources you specify.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- An account with your chosen chatbot service, or confirmation you’d like a recommendation
- Confirmation of which content sources the chatbot should draw from
- Confirmation of where on your site the chatbot should appear
This or something else?
| You want an AI chatbot installed and connected to specified knowledge sources | This fix covers it |
| You want guardrails and escalation rules configured for an already-installed chatbot | Chatbot guardrail & escalation configuration, the complementary, safety-focused fix |
| You want a human-staffed live chat widget instead of an AI chatbot | Live chat / helpdesk widget integration, in the Integrations & Automation bucket, a different approach |
| You want AI-powered site search instead of a conversational chatbot | AI site search implementation & indexing, a different kind of feature |
What we do
- Confirm your chosen chatbot service and account
- Wire the chatbot to your specified knowledge sources
- Implement the chatbot interface on your site
- Test with a range of representative queries to confirm relevant, accurate responses
- Verify the chatbot doesn’t claim knowledge outside its actual sources
- Document the configuration for future reference
What is included
- An AI chatbot installed and connected to your specified knowledge sources
- Tested, verified responses across representative queries
- Confirmation the chatbot stays within its actual knowledge sources
- A written note on the configuration
Not included
- Guardrail and escalation configuration for handling difficult or out-of-scope queries — a separate, related, complementary fix, strongly worth considering alongside this
- Paying for or managing the chatbot service’s subscription, which remains yours directly with the provider
- Writing or curating the knowledge source content itself
- Ongoing tuning of chatbot responses as a standing service
Questions about this fix
Should I also get the guardrail configuration done at the same time?
Strongly worth considering — an AI chatbot without configured guardrails can occasionally respond in unexpected or unhelpful ways to queries outside its actual knowledge, which the complementary fix specifically addresses.
Will the chatbot make up answers if it doesn't know something?
We test and configure it to stay within its actual knowledge sources as part of this fix, though guardrail configuration is the more thorough, dedicated way to handle this risk comprehensively.
Can the chatbot access my entire site's content automatically?
We wire it to whatever sources you specify — this could be your full content, a curated subset, or a dedicated knowledge base, depending on what you want it to draw from.
What happens if a customer asks something the chatbot can't help with?
Without guardrail configuration, behaviour here can be inconsistent — the complementary guardrail fix specifically sets up sensible escalation for exactly this situation.
Do I need my own account with the chatbot provider?
Yes, we'd configure this through your own account, using delegated or scoped access rather than needing your account password directly, where the provider supports it.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.