Dropshipping supplier sync errors — stock levels not updating, prices out of date, orders not forwarding to the supplier — usually trace to a connection issue with the supplier’s feed or API, or a mapping mismatch between your catalogue and theirs.
Dropshipping supplier sync errors
A dropshipping supplier sync issue traced to the feed, mapping, or schedule actually failing.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
This or something else?
| Stock, pricing, or order data isn’t syncing correctly with your dropshipping supplier | This fix covers it |
| You want a dropshipping integration set up for the first time | Worth discussing directly — likely a larger, dedicated setup rather than a repair |
| The issue is print-on-demand specifically, not a general dropship supplier | Print-on-demand integration errors, the more specific version |
| General stock discrepancies unrelated to a supplier sync | Stock sync & inventory discrepancy fix |
What you are seeing
- Stock levels on your site not matching the supplier’s actual availability
- Product prices not updating after a supplier price change
- Orders not forwarding correctly to the supplier for fulfilment
- The issue possibly affecting only products from one specific supplier feed
Common causes
- A supplier feed or API connection failing or timing out
- A product mapping mismatch between your catalogue and the supplier’s own product identifiers
- A sync schedule not running as frequently as needed for your stock volatility
- A supplier-side change to their feed format breaking the existing integration
- A currency or unit-of-measure difference between your catalogue and the supplier’s feed producing incorrect pricing or stock counts
What we do
- Confirm the connection to the supplier’s feed or API
- Identify the specific data failing to sync correctly
- Correct the connection, mapping, or scheduling issue found
- Test with a sample product and order through the full sync cycle
- Verify the fix across your supplier catalogue
What is included
- The sync issue identified and corrected, where within our control
- A tested, verified sync cycle
- The pre-fix backup, kept for 30 days
Not included
- Setting up a new dropshipping integration from scratch — a separate, larger fix
- Resolving an issue on the supplier’s own platform or feed
- Negotiating pricing or terms with your supplier, which remains yours directly
- Ongoing monitoring for future sync issues
Questions about this fix
What if the supplier changed their feed format without telling me?
This is a genuinely common cause — we'd identify the change and update the integration to match the supplier's new format.
Can this affect just one supplier if I use several?
Yes, if the issue is specific to one supplier's feed or connection, it can be isolated to just that one while others continue syncing correctly.
Is this urgent if I'm selling stock I don't actually have?
Yes, genuinely urgent — selling out-of-stock items from a supplier leads directly to cancelled orders and unhappy customers.
Will this include increasing how often the sync runs?
If sync frequency itself is contributing to the problem, we'd address that as part of correcting the underlying cause.
Does this cover forwarding orders to the supplier as well as stock and pricing?
Yes, we check all three, since a break in any one of them causes a different but related problem.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.