We compile a periodic report reconciling what your marketplace calculated in vendor commissions and payouts against what was actually paid — catching discrepancies between the two before they compound into a larger accounting or trust problem with your vendors.
Marketplace payout reconciliation report
Calculated vendor payouts reconciled against what was actually paid, catching drift early.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your marketplace plugin’s commission and payout records
- Access to your payment processor’s actual transaction records
- The period you want reconciled (monthly, quarterly)
This or something else?
| You want a report reconciling calculated commissions against actual vendor payouts | This fix covers it |
| You want commission rates and payout scheduling configured, not a reconciliation report | Vendor commission & payout configuration, the initial setup version |
| An active discrepancy is already suspected and needs diagnosing directly | Multivendor marketplace configuration errors, the diagnostic version |
| You want ERP or accounting sync configured, not a one-time reconciliation | ERP & accounting sync repair |
What we do
- Pull calculated commission and payout records for the specified period
- Cross-reference against actual payment processor transaction records
- Identify any discrepancies between calculated and actual amounts
- Compile findings into a clear, organised report
- Recommend next steps for any discrepancy found
What is included
- A reconciliation report comparing calculated and actual payouts
- Clear identification of any discrepancies found
- Recommendations for addressing anything found
- A written, organised report
Not included
- Correcting a discrepancy found — a separate, related fix based on what’s discovered
- Ongoing, automatic reconciliation going forward — a separate, related fix if you want that set up
- Initial commission and payout configuration — a separate, related fix if not already in place
- Accounting or tax advice based on the report’s findings
Questions about this fix
What kind of discrepancy would this actually catch?
A vendor being paid more or less than the marketplace calculated they were owed, often due to a configuration error, a manual override, or a timing mismatch between systems.
How often should this be run?
This depends on your marketplace's volume and how much you want to catch discrepancies early — monthly is common, though we'd discuss what fits your actual situation.
Will this fix a discrepancy it finds?
No, this delivers the report; correcting anything found is a separate, related fix quoted based on what's actually discovered.
Could this reveal a vendor being systematically underpaid?
Yes, that's exactly the kind of issue this is designed to catch before it damages trust with a vendor who's noticed the shortfall themselves.
Should I set up ongoing automatic reconciliation instead of periodic reports?
Worth considering if discrepancies are frequent enough to warrant it — that's a separate, related fix if a one-time or periodic report isn't sufficient for your needs.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.