We integrate Klaviyo or Brevo with your site and set up their flow automations — welcome series, browse abandonment, post-purchase — through delegated account access. We configure the integration and its flows within what your plan supports; a feature gated to a higher tier, or a change the platform makes to its own API, is outside what a configuration fix can control.
Klaviyo / Brevo integration & flow setup
Klaviyo or Brevo flows built and connected — limited by your plan, not by us.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- An account with the platform (Klaviyo or Brevo), with team or delegated access granted to us rather than your password
- Confirmation of which flows you want set up
- Confirmation of your current plan tier, since flow complexity and contact limits vary by plan
This or something else?
| You want Klaviyo or Brevo integrated with your site and specific flows set up | This fix covers it |
| You want Mailchimp configured instead | Mailchimp audience & automation setup |
| You want HubSpot’s forms and tracking specifically integrated | HubSpot forms & tracking code integration |
| The integration exists but data isn’t syncing correctly | Still covered by this fix, treated as a correction rather than a fresh setup |
What we do
- Confirm which flows and integration points you want set up
- Connect your site’s data (WooCommerce orders, form signups, browsing behaviour where supported) to the platform
- Build the specified flows within your plan’s capabilities
- Test each flow with a real trigger event
- Verify data syncs correctly and completely
- Document the configuration for future reference
What is included
- The platform integrated with your site’s relevant data
- Specified flows built and tested within your plan’s capabilities
- Verified correct, complete data syncing
- A written note on the configuration
Not included
- Upgrading your plan, or any feature requiring a tier you’re not currently on
- Writing the email or SMS content for your flows — that’s your content decision, we implement it
- Resolving an outage or bug on the platform’s own systems
- Ongoing flow management or optimisation as a standing service
Questions about this fix
Do you need my account password for either platform?
No — both platforms support inviting team members or delegated access with specific permissions, which is what we'd request rather than your actual login.
What if a flow I want needs a feature my plan doesn't include?
We'd flag this specifically — upgrading to access a gated feature is a decision between you and the platform, not something we can unlock through configuration alone.
Can this track browsing behaviour on my site, not just purchases?
Depending on the platform and plan, yes — browse abandonment and similar behaviour-based flows are common features, though the exact tracking capability depends on what your specific plan supports.
Will you write the actual emails or texts for these flows?
No, that's content you'd supply — we build the automation structure and implement whatever content you provide into it.
Is Klaviyo or Brevo the better choice for my store?
That depends on your specific needs, budget, and existing tools — we can share technical observations if asked, though the platform choice itself is your decision to make.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.