We set up your Mailchimp audience structure and automation flows — welcome sequences, list segmentation, sync from your site — through access to your own Mailchimp account rather than your password. We configure what Mailchimp offers; if a feature you want isn’t available on your current Mailchimp plan, that’s a plan decision for you to make with Mailchimp directly.
Mailchimp audience & automation setup
Mailchimp audiences and automation flows set up within what your actual plan supports.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- A Mailchimp account, with a team member invitation granted to us rather than your account password
- Confirmation of your desired audience structure and any automation flows you want set up
- Confirmation of your current Mailchimp plan tier, since some automation features are plan-dependent
This or something else?
| You want your Mailchimp audience and automation flows set up or reconfigured | This fix covers it |
| You want a different email marketing platform configured instead | Klaviyo / Brevo integration & flow setup |
| Your WooCommerce data isn’t syncing correctly to an already-configured Mailchimp setup | Still covered by this fix, treated as a correction rather than a fresh setup |
| You want your site’s own email deliverability fixed, not marketing automation | Worth checking Email & Deliverability category fixes, a different concern entirely |
What we do
- Confirm your desired audience structure and automation flows
- Configure Mailchimp’s audience segmentation accordingly
- Set up automation flows (welcome sequences, abandoned cart, and similar) within your plan’s capabilities
- Connect your site’s data (WooCommerce orders, form signups) to sync correctly
- Test each automation flow with a real trigger event
- Document the configuration for future reference
What is included
- Mailchimp audience structure configured as specified
- Automation flows set up within your current plan’s capabilities
- Verified sync between your site and Mailchimp
- A written note on the configuration
Not included
- Upgrading your Mailchimp plan, or any feature requiring a plan tier you’re not currently on
- Writing the actual email content for your automation flows — that’s your content decision, we implement it
- Resolving an outage or bug on Mailchimp’s own platform
- Ongoing campaign management as a standing service
Questions about this fix
Do you need my Mailchimp password?
No — Mailchimp supports inviting a team member with a specific role, which is what we'd ask for rather than your actual account credentials.
What if a feature I want isn't available on my current plan?
We'd tell you plainly which specific feature is gated behind a higher plan tier — upgrading is a decision between you and Mailchimp, not something we can grant through configuration.
Will you write the emails for the automation flows?
No, that's content you'd provide or have written separately — we build and configure the automation structure and implement the content you supply into it.
Can this sync my WooCommerce customers automatically?
Yes, connecting your store's customer and order data to Mailchimp so it can trigger automations (like an abandoned cart sequence) is a core part of this setup.
What happens if Mailchimp changes how their automation builder works?
That's a genuine, ongoing characteristic of depending on a third-party platform — a significant change on their side could require the configuration to be revisited, which is outside what a one-time setup can permanently guarantee against.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.