We integrate a live chat or helpdesk widget — Intercom, Zendesk, Tawk.to, or your chosen platform — onto your site, connecting it correctly to your existing account so conversations reach wherever your support team actually works, through your own account rather than one we manage for you long-term.
Live chat / helpdesk widget integration
A live chat or helpdesk widget correctly integrated, through your own account with the platform.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- An account with your chosen live chat or helpdesk platform, or confirmation you’d like a recommendation
- Confirmation of which pages the widget should appear on, and any pages it should be excluded from
- Confirmation of how your team wants to receive and manage incoming conversations
This or something else?
| You want a live chat or helpdesk widget integrated correctly onto your site | This fix covers it |
| You want general site notifications routed to Slack or Teams, not a chat widget | Slack / Teams notification routing setup |
| The widget is already installed but causing a performance or display issue | Worth describing the specific issue directly, likely a targeted correction rather than a fresh integration |
| You want an AI-powered chatbot with a knowledge base, not human-staffed live chat | AI chatbot installation & knowledge source wiring, in the AI-Assisted Technical Services category |
What we do
- Confirm your chosen platform account and configuration preferences
- Implement the widget correctly across your specified pages
- Configure exclusions for any pages it shouldn’t appear on
- Test that conversations correctly reach your team’s review destination
- Verify the widget displays and functions correctly across desktop and mobile
- Document the configuration for future reference
What is included
- A live chat or helpdesk widget integrated across specified pages
- Configured page exclusions where specified
- Verified conversation routing to your team
- Confirmed desktop and mobile display and function
Not included
- Paying for or managing the platform’s subscription, which remains yours directly with the provider
- Staffing or managing your support team’s actual chat responses
- Setting up an AI-powered chatbot, a separate, different kind of integration
- Ongoing configuration as your support workflow changes
Questions about this fix
Will this slow down my site's loading speed?
Chat widgets do add some loading weight, which we implement following reasonable performance practice (often loading the widget script asynchronously) to minimise impact, though any third-party script has some effect worth being aware of.
Can I have the widget appear only on certain pages, like product pages?
Yes, if you specify which pages should include or exclude the widget, we'd configure that accordingly rather than showing it uniformly across the entire site by default.
Does this include setting up automated chatbot responses?
Basic platform features (like automated away messages) that come with your chosen tool can be configured, though a genuinely AI-powered chatbot with its own knowledge base is a separate, more involved integration.
Who manages the actual conversations once this is set up?
Your support team, through whatever platform and workflow you've chosen — this fix sets up the technical integration, not the ongoing staffing or management of customer conversations.
Can this integrate with our existing helpdesk ticketing system?
If your live chat platform and helpdesk system are the same tool, or offer a supported integration between them, yes — we'd confirm this is technically feasible for your specific combination of tools.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.