When you’ve chosen a new host, we coordinate the technical handoff — timing the DNS cutover, confirming the new environment is genuinely ready, minimising downtime — working with both your current and incoming host’s support teams where needed.
Migration coordination with incoming host
A host migration's DNS cutover coordinated and timed to minimise downtime.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to both the current and incoming hosting environments
- Your intended timeline for the move
- Confirmation of who holds domain registrar access for the DNS cutover
This or something else?
| You’ve chosen a new host and want the technical handoff coordinated | This fix covers it |
| You need the site itself migrated (files, database), not just coordination | Site migration to new host, a related but distinct, hands-on fix |
| You’re still choosing between hosts, not ready to coordinate a move yet | Worth discussing your requirements directly before this step |
| You need general host support ticket help, not a migration specifically | Host support ticket drafting & escalation follow-up |
What we do
- Confirm the incoming environment is genuinely ready to receive the site
- Plan the DNS cutover timing to minimise visitor-facing downtime
- Coordinate with both hosts’ support teams where technical questions arise
- Monitor the cutover as it happens
- Confirm the site is fully functional on the new host post-cutover
What is included
- Coordinated DNS cutover timing
- Verification the incoming environment is ready before cutover
- Monitoring through the cutover itself
- Post-cutover confirmation of full site functionality
Not included
- The actual file and database migration itself, if not already done — a separate, related fix
- Costs or contracts with either hosting provider, which remain yours directly
- Resolving a dispute between you and either host
- Ongoing management with the new host after the move is confirmed complete
Questions about this fix
Is this the same as migrating my site to a new host?
No, that's the hands-on work of actually moving files and the database; this specifically coordinates the handoff and cutover timing, often alongside that migration.
Can you guarantee zero downtime during the cutover?
We plan specifically to minimise downtime, though DNS propagation timing varies somewhat outside anyone's full control — we'd set realistic expectations upfront.
Do you need access to my domain registrar?
Yes, or coordination with whoever holds that access, since the DNS cutover itself happens there.
What if the incoming host isn't actually ready when we planned to cut over?
We'd verify readiness before cutover and flag clearly if it's not there yet, rather than proceeding and risking downtime or a broken site.
Will you deal directly with both hosts' support teams?
Yes, where a technical question needs their input, we'd coordinate with both directly rather than relaying everything through you.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.