We record a walkthrough video of your site’s admin area — showing how to perform key tasks on screen — useful for team members who learn better by watching than reading, and often faster to produce and absorb than an equivalent written guide for straightforward, visual tasks.
Recorded admin walkthrough video
A recorded walkthrough video of key admin tasks, for a team that learns better by watching.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Admin access to record the actual walkthrough
- Confirmation of which specific tasks or areas to cover
- Your preferred video length and level of detail
This or something else?
| You want a recorded video walkthrough of key admin tasks | This fix covers it |
| You want a written guide instead of video | Editor guide for content team, the written equivalent |
| You want this bundled as part of a full developer or team onboarding pack | Onboarding pack for incoming developer, or a broader team onboarding bundle |
| You want a specific, complex technical process documented in depth, not a general walkthrough | Worth confirming — a more detailed written document might suit genuinely complex processes better |
What we do
- Confirm which specific tasks or areas to cover
- Record a clear, narrated walkthrough of each
- Edit for clarity and appropriate length
- Review the final video for accuracy
- Deliver in your preferred format
What is included
- A recorded, narrated video walkthrough of specified tasks
- Basic editing for clarity and length
- An accuracy review
- Delivery in your preferred format
Not included
- A written guide covering the same content — a separate, related option if you’d prefer that instead
- Extensive video production (multiple takes, advanced editing) beyond a clear, functional walkthrough
- Ongoing updates as the admin interface changes
- Covering tasks not specified upfront
Questions about this fix
How long is a typical walkthrough video?
This depends on how much you want covered — we'd aim for something genuinely watchable rather than an unnecessarily long recording, breaking it into shorter segments if covering several distinct topics.
Will this replace needing written documentation entirely?
Not necessarily — video suits visual, sequential tasks well, while written documentation is often easier to search and reference quickly; the two can complement each other.
What if the admin interface changes after this is recorded?
A significant change would make parts of the video outdated, which would need a re-recording to stay accurate — video documentation does need refreshing more readily than some written formats.
Can this be narrated by someone on my team instead of us?
We can record it ourselves narrating what we're doing, or discuss an alternative approach if you'd specifically prefer a different narrator.
Is this useful for training new hires?
Yes, that's a common and effective use — a clear walkthrough video can make onboarding a new team member considerably faster than written instructions alone.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.