Review platform integration errors — reviews from a service like Trustpilot, Yotpo, or Judge.me not syncing or displaying — usually trace to a connection issue with the platform’s API, a display configuration problem, or a conflict with your theme.
Review platform integration errors
A review platform integration traced to the actual connection or display issue behind it.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
This or something else?
| Reviews from a connected third-party review platform aren’t syncing or displaying correctly | This fix covers it |
| You want existing reviews imported and marked up with schema, not an ongoing platform connection | Product review import & schema, a different, one-time task |
| You want review or AggregateRating schema implemented specifically | Review & AggregateRating schema |
| You want a review platform connected for the first time | Worth discussing directly — likely a larger, dedicated setup rather than a repair |
What you are seeing
- Reviews submitted on the platform not appearing on your site
- The review widget failing to load or displaying incorrectly
- Star ratings not matching what the platform shows
- The issue possibly affecting only certain products or pages
Common causes
- An expired or misconfigured API connection to the review platform
- A theme or plugin conflict affecting the review widget’s display
- A caching issue serving a stale version of the review display
- A plugin update on either side changing the integration’s expected format
- A moderation setting on the review platform holding new reviews for approval before they’re eligible to sync
What we do
- Confirm the connection to the review platform
- Identify the specific display or sync issue and its cause
- Correct the connection or display configuration
- Test that reviews sync and display correctly for a sample of products
- Verify star ratings match between the platform and your site
What is included
- The review platform integration issue identified and corrected
- Verified correct sync and display for a sample of products
- The pre-fix backup, kept for 30 days
Not included
- Importing existing reviews with schema markup — a separate, related fix
- Connecting a review platform for the first time — a separate, larger fix
- Resolving an issue on the review platform’s own servers
- Ongoing monitoring for future sync issues
Questions about this fix
Is this the same as importing reviews and adding schema?
No, that's a separate, one-time task for reviews you already have; this addresses an ongoing, live connection to a third-party review platform that isn't working correctly.
Could a caching issue really cause reviews to look outdated?
Yes, if the page displaying reviews is cached and not refreshed, new reviews or updated ratings from the platform may not appear until the cache is corrected.
Will this affect reviews already displaying correctly?
No, we target the identified issue — products displaying reviews correctly are unaffected.
Does this work with any review platform?
We'd work with whichever platform you're actually using, since the diagnostic approach is similar across platforms even though the specific API differs.
Is this urgent if reviews are a big part of my product pages' credibility?
Worth prioritising if missing or broken reviews are affecting how trustworthy your product pages appear to potential customers.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.