We take your raw PHP error log and cluster repeated or similar errors into a small number of distinct underlying issues — useful when the same root cause is generating hundreds of near-identical log entries, making the log too voluminous to read through line by line.
Error log analysis & issue clustering report
A high-volume error log clustered into a handful of distinct root causes.
- Full backup taken before we start
- If we can’t fix it, you get your money back
- We never ask for your own password
What we need from you
- Access to your existing PHP error log
- Confirmation of the time period to analyse
- Confirmation this is specifically for a high-volume log, not a routine review
This or something else?
| Your error log has a large volume of entries and you want them clustered into distinct root causes | This fix covers it |
| You want a standard, prioritised analysis of a log that isn’t especially high-volume | PHP error log analysis & report, in the Hosting & Infrastructure bucket, the general version |
| You already know the specific error and want it fixed directly | The relevant specific diagnostic fix instead |
| You don’t have error logging configured yet | Error log configuration & rotation, the prerequisite step |
What we do
- Review the full log for the specified period
- Group repeated or near-identical entries into distinct clusters
- Identify the likely root cause behind each cluster
- Rank clusters by volume and likely significance
- Compile findings into a written report
- Recommend next steps, with a quote for fixes if wanted
What is included
- A high-volume log clustered into distinct root causes
- Each cluster ranked by volume and significance
- A written report
- Recommendations, with a quote for fixes if wanted
Not included
- Fixing the identified causes — quoted separately
- A standard, lower-volume log review — the general analysis fix is the better fit for that
- Configuring logging itself, if not already in place
- Ongoing clustering as new entries accumulate
Questions about this fix
How is this different from the standard error log report?
That report prioritises by significance across a normal-volume log; this specifically groups a high volume of repeated entries into a manageable number of distinct causes first, which the standard approach doesn't need to do at smaller scale.
What counts as 'high volume' enough to need this?
If your log has thousands of entries dominated by the same handful of recurring errors, clustering is worth it — a log with a modest, varied set of entries doesn't need this specific technique.
Will clustering ever hide a rare but serious error among the noise?
We specifically flag low-volume but high-severity entries separately, rather than letting them get lost among high-volume clusters.
Will you fix what this finds?
Not automatically — we quote separately once you know what's actually generating the volume.
Is this useful for a log that's already been rotated recently?
Less so — clustering works best with enough accumulated volume to actually reveal a pattern, which a freshly rotated log may not yet have.
Related fixes
If this is the second time this year
A bad update breaking the site is a symptom of updates not being tested first. Care plans run every update on a staging clone before it reaches your live site, which is the actual fix for this happening again.
Your access, your rules
Create a separate admin account for us and delete it when we are done. For anything else, we get in touch and agree a method — never a form field on this site, never by reply to an email.
We back up first, always
Before anything is touched we take a full backup and keep it for 30 days. If a fix goes wrong, we put the site back exactly as it was.
If it is not what you bought
If the problem turns out smaller than what you ordered, we refund the difference. If it is bigger, we stop and send a quote before doing any extra work.
If we cannot fix it
You get back what we received. Diagnosis is on us — you only pay when the problem is actually solved. The payment processor takes its fee before the money reaches us, so we never hold it and it is not ours to return. That is true here as everywhere else.
If it comes back
Reply within seven days of delivery and we put it back on the bench at no cost. The fix is not finished until it holds.
What we are responsible for
If something goes wrong with a fix, our responsibility is limited to what you paid for it. We take a full backup first so mistakes can be undone, and we tell you before doing anything outside what you bought.